1. Overview
This Privacy Policy applies to all users of the felbet com platform — including the website, the mobile app, and all related services. It explains how felbet com collects, uses, stores, and protects personal information provided by players based in the Philippines.
By creating an account or using the felbet com platform, you agree to the practices described in this policy. If you do not agree, please do not use the platform or create an account.
We review this policy periodically to ensure it stays accurate and reflects any changes in how we operate or in applicable requirements. The "Last reviewed" date at the top of this page shows when the policy was most recently updated.
2. What We Collect
Felbet com collects personal information in the following ways:
Information you provide directly:
- Your full name, date of birth, and contact details (email address, mobile number) when you register.
- Identity documents submitted for KYC verification — such as a government-issued ID — when you request a withdrawal or when required for compliance review.
- Payment information including your Philippine bank account or e-wallet details used for deposits and withdrawals. We do not store full card numbers; payment transactions are handled by verified payment processors.
- Any communications you send to our support team, including messages, screenshots, or documents shared in support enquiries.
Information collected automatically:
- Device and browser information including your IP address, device type, operating system, and browser version.
- Session data including login timestamps, pages visited, game sessions played, bets placed, and transaction history.
- Cookie and tracking data — see the Cookies section for more detail.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Name, email, mobile number, date of birth |
| Processing deposits and withdrawals in PHP | Payment account details, transaction records |
| Identity verification (KYC) | Government-issued ID, date of birth, name |
| Account security — OTP, login monitoring | Mobile number, IP address, device data |
| Customer support responses | All information relevant to your query |
| Fraud detection and prevention | Session data, IP address, transaction patterns |
| Platform improvement and analytics | Aggregated, anonymised usage data |
| Responsible gaming monitoring | Gaming activity, session frequency, deposit patterns |
We do not use your personal information for automated decision-making that produces legal effects without human review.
4. Sharing and Disclosure
Felbet com does not sell or rent your personal data. We may share information in the following limited circumstances:
- Payment processors: Philippine bank transfer and e-wallet providers receive only the transaction data necessary to complete your deposit or withdrawal. These providers operate under their own privacy and security standards.
- Technology and infrastructure providers: Services that help us operate the platform — such as hosting, analytics, and security monitoring — may process certain data as part of their service. These providers are required to handle data securely and not use it for independent purposes.
- Legal and compliance requirements: We may disclose information if required by applicable Philippine law, court order, or government authority — for example, in response to a verified legal process.
- Fraud prevention: If we detect or suspect fraud, money laundering, or other prohibited conduct, we may share relevant data with appropriate authorities.
Outside of these situations, your personal data is not shared with any third party.
5. Data Security
Felbet com implements technical and organisational security measures to protect your personal information from unauthorised access, loss, or disclosure. These include:
- SSL/TLS encryption on all connections between your device and our servers.
- OTP (one-time password) verification for logins and sensitive account actions.
- Secure, access-controlled storage for KYC documents and payment data.
- Ongoing monitoring for suspicious login activity and account access patterns.
- Staff training and access controls to limit who within felbet com can access personal data.
While we take security seriously, no system is completely immune to risk. You also play an important role — keep your password and OTP codes private, do not use shared devices without logging out, and contact support immediately if you notice anything unusual in your account.
6. Cookies and Tracking
Felbet com uses cookies and similar tracking technologies to make the platform work correctly and to improve your experience. Here's what we use:
- Essential cookies: Required for core platform functions — keeping you logged in, remembering your session, and processing transactions. These cannot be disabled without breaking platform functionality.
- Analytics cookies: Used to understand how players use the platform — which pages are visited, how long sessions last, and which features are most used. This data is aggregated and used only for internal improvement purposes.
- Security cookies: Help us detect unusual activity and protect your account from unauthorised access.
You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect platform functionality including login persistence.
7. Data Retention
We retain your personal information for as long as your account is active and for a reasonable period after account closure to meet our legal, compliance, and fraud prevention obligations.
KYC documents and transaction records are retained in line with applicable requirements for record-keeping in the Philippines. After the applicable retention period, data is securely deleted or anonymised.
If you request account closure, your active profile will be deactivated. Certain records may be retained beyond closure as required by law — we will inform you of what is retained and for how long if you make a data deletion request.
8. Your Rights
As a felbet com player, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to our legal retention obligations.
- Objection: Object to certain uses of your data, including analytics where you have concerns about how your data is being processed.
- Portability: Request your data in a structured format where technically feasible.
To exercise any of these rights, contact support at [email protected] with your registered name and account details. We will respond within a reasonable timeframe. Some requests may require identity verification before we can process them.
9. Minors
Felbet com is strictly for players aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that an account has been created by a person under 21, the account will be immediately closed and any associated data will be deleted.
If you believe a minor has created an account on felbet com, please contact support immediately so we can investigate and take appropriate action.
10. Policy Updates
Felbet com may update this Privacy Policy from time to time to reflect changes in how we operate, in applicable requirements, or in industry best practices. The "Last reviewed" date at the top of this page will be updated whenever changes are made.
For significant changes, we will notify active account holders via their registered contact details. Continued use of the platform after a policy update constitutes acceptance of the updated policy.
11. Contact Us
For any questions, concerns, or requests related to your personal data and this Privacy Policy, please contact the felbet com support team:
Please include your registered account name and a clear description of your query. For data access or deletion requests, please include your account ID or registered email address so we can locate your records efficiently.
Our team is available to assist players across the Philippines — from Metro Manila and Quezon City to Cebu, Davao, and everywhere in between.